Our Terms & Conditions


Please read these Terms & Conditions carefully before booking with us and using this website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Mop Lovers relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Mop Lovers and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Booking Services

After placing an order, you will receive an email from us acknowledging that we have received your Booking. Please note that this initial response does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us. All accepted bookings will be confirmed by sending you a follow-on email to confirm the Booking (the “Booking Confirmation” email). The contracts between us and you and between you and us will only be formed when we send you the Booking Confirmation.

You agree that you will not seek to book any Services from our cleaners other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.

Pricing and Payment

The price of any Services will be as quoted on our Website, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders which have already been received a Booking Confirmation.

Every effort has been made on this Website to ensure that making a Booking is secure via our payment provider Stripe. We are not responsible for fraudulent use of payment methods on our website.

You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid. You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full the day after the scheduled Booking. If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a $50 administration fee.

A promotional code or voucher may only be used by new customers except for a customer’s unique referral code which they are given once they book a clean. Offers for new customers may only be redeemed once per household. Please contact [email protected] for further details.

Booking Cancellation By Us

If you violate any of the Terms, your permission to use the Services and Website will automatically and immediately terminate. We reserve the right to cancel any Booking without notice or cause.

Booking Cancellation By You

Bookings may be cancelled prior to 24 hours before the scheduled cleaning either by logging into your account and cancelling using our website, by email at [email protected] or by calling 1300 001 250. Booking cancellations that meet any of these requirements will not be charged.

For cancellations made within 24 hours of the scheduled cleaning, we will charge you a $50 late cancellation fee.

Mop Lovers Website

We act as a booking agency for self-employed cleaners. Our contract with you is limited to use of our Website.

Your cleaner is responsible for providing the Services to you and you have a direct contract between you and the cleaner concerning the provision of Services. This contract does not include us. You and cleaners are responsible for ensuring any and all taxes arising as a result of the Services are properly paid.

We review applications, conduct interviews and undertake other checks of cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.

You acknowledge that you use cleaners at your own risk. You agree to provide a safe working environment for cleaners and to take appropriate precautions to supervise cleaners.

Services Provided

Mop Lovers’ cleaners shall provide the services listed in the cleaning plan you have selected. Mop Lovers’ cleaners shall not provide any services beyond those listed in the cleaning plan you have selected. Any services offered in the cleaning plan you have selected that cannot be accomplished due to the lack of appropriate facility/feature within your structure, home, business, or building shall be forfeited by you.

If you change your cleaning plan at any time, the changes in price and services provided will go into effect on your next cleaning appointment, unless such changes are made within 24 hours prior to the scheduled cleaning. If such changes are made within 24 hours prior to the scheduled cleaning, then the changes in price and services provided will go into effect on the subsequent scheduled cleaning after the next day’s scheduled cleaning.

Services Not Provided

Mop Lovers will not provide any services beyond the scope of your specific cleaning plan without prior request and approval. Such approval shall be granted in electronic written correspondence. Such approval shall not be granted via verbal agreement with either representatives of Mop Lovers or cleaners representing Mop Lovers.

Under no circumstances will Mop Lovers provide cleaning services covering standing human waste, standing animal waste, blood, biological materials, hazardous materials, hazardous chemicals, illegal materials and narcotics.

Mop Lovers will not provide services that require moving any items over 10kg. This includes moving bulking items such as fridges, couches, and other pieces of furniture in order to clean underneath or behind them. If you would like us to clean behind such furniture then please be home at the time of your cleaning to do so.

Guarantee – Conditions to the guarantee.

An unsatisfactory level of cleaning must be reported to Mop Lovers within the 48 hours following the service being performed. Failure to inform Mop Lovers within this time period will nullify the Mop Lovers guarantee.

Mop Lovers may request the customer to supply photographs taken before this 48 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested will nullify the Mop Lovers guarantee.

Before discussing any partial or full refund, Mop Lovers may choose to send a service provider back to the property to repeat the service. Failure to accept this repeat service will nullify the Mop Lovers guarantee.

Mop Lovers will seek to establish a fair price for service based upon what items were cleaned, and what tasks were not completed.

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Mop Lovers’ rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that Mop Lovers is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Mop Lovers’ liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of Goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Mop Lovers.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Returns and Refunds

Mop Lovers handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Mop Lovers.

Links to Other Websites

Mop Lovers may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Mop Lovers and the owners of those websites. Mop Lovers takes no responsibility for any of the content found on the linked websites.

Mop Lovers’ website may contain information or advertisements provided by third parties for which Mop Lovers accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, Mop Lovers absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Mop Lovers gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Mop Lovers to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your Privacy

At Mop Lovers, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Mop Lovers respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Mop Lovers’ secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Mop Lovers collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third Parties

Mop Lovers does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information

Mop Lovers may be required, in certain circumstances, to disclose information in good faith and where Mop Lovers is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Mop Lovers. Mop Lovers expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Mop Lovers will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Mop Lovers reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, Trademark and Restrictions of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Mop Lovers expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and Mop Lovers concerning your use and access to Mop Lovers website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and Mop Lovers that results in litigation then you must submit to the jurisdiction of the courts of NSW.

Photos of Work Completed

As part of our cleaning service, we reserve the right to take before & after photos of our work for use in quality control and in marketing and promotions. If you would prefer that we don’t take photos in your home, please advise us when you book or with our cleaners.